ABOUT US

At Flooring Matters SW Ltd, we pride ourselves on delivering exceptional flooring solutions tailored to meet the diverse needs of our clients. Our commitment to impartial expert advice sets us apart, ensuring that you receive the best guidance for your flooring projects.

Our Expertise

At Flooring Matters SW Ltd, we bring expertise to every project. With a comprehensive portfolio across a wide range of sectors, we specialise in commercial flooring installations for pubs, clubs, hotels, shops, schools, hospitals, leisure centres, and housing developments. We also provide high-quality residential flooring solutions for private homes, including luxury vinyl tile (LVT), engineered wood, laminate, and more.

Our reputation for exceptional craftsmanship, attention to detail, and a strong work ethic has earned us a loyal base of returning customers. Every project is unique, and we take pride in working closely with clients to deliver flooring that meets your specific needs while enhancing your space both aesthetically and functionally.

Quality and Sustainability

As an award-winning flooring company based in Devon, we maintain trusted relationships with leading suppliers, allowing us to offer a wide range of premium flooring products at competitive prices.

We are committed to environmental responsibility, with deep expertise in eco-friendly flooring solutions. Our team actively promotes low-impact products and sustainable floor coverings. As part of our ongoing green initiatives, we arrange the collection and recycling of uplifted carpets and vinyls at no extra cost, supporting the circular economy and reducing landfill waste.

We’re proud to be multiple CFJ Award winners, including the Sustainability Award and overall winner at the 2024 CFJ Awards for our innovative work at VIVA Torquay. We’re also delighted to be shortlisted as finalists once again in the 2026 CFJ Awards, recognising the quality, craftsmanship and impact of our installations.

Whether you’re looking for durable commercial flooring or stylish, sustainable options for your home, Flooring Matters SW Ltd delivers quality you can trust.

Our Team

At Flooring Matters SW Ltd, we take immense pride in our team of dedicated, in-house employees who are truly committed to our mission of delivering top-quality flooring solutions and outstanding service. With a core team fully aligned with our values and vision, we maintain consistent quality, skill, and attention to detail on every project, meeting our rigorous standards and exceeding client expectations.

Meet Andy – Company Director

Andy Law founded Flooring Matters SW Ltd in 2016 with a clear vision: to provide high-quality, sustainable flooring solutions with exceptional service. What began as a small local business has grown into one of the South West’s most trusted independent flooring companies, employing over 15 dedicated team members and delivering projects across both the residential and commercial sectors.

Andy is a hands-on leader with a passion for craftsmanship, sustainability, and innovation. He’s a strong advocate for continuous professional development, regularly attending specialist training to ensure the business stays ahead of the latest techniques, products, and industry standards. He is also a CSCS Gold Card holder. This commitment to excellence has helped establish Flooring Matters as a go-to name for flooring across Devon and beyond – and has also contributed to the company becoming a proud Which? Trusted Trader and multi-winners of the CFJ awards.

Outside of work, Andy is a keen endurance athlete. He regularly takes part in long-distance running expeditions, pushing physical limits in some of the most demanding environments in Europe. He has recently completed a rugged trail through the Kintail mountains of Scotland, and took part in the internationally renowned Trans-Alpine Run, covering mountain terrain across multiple countries. His discipline, focus, and drive on the trail echo the same values he brings to the business – resilience, precision, and an unwavering pursuit of excellence.

Whether he’s leading a commercial tender or tackling a technical installation, Andy brings energy, insight, and passion to every project. His values continue to shape the direction of Flooring Matters SW Ltd and define the customer experience we’re proud to offer.

Meet Charles – Operations Director

Charles Mitchell leads our Commercial Flooring division with a sharp focus on quality, safety, and efficiency. Since joining Flooring Matters SW Ltd in 2022, he has overseen a wide range of projects across sectors, including hospitality, retail, education, healthcare, and housing.

Highly qualified with an NVQ Level 3 in Construction Operations and a CSCS Gold Card, Charles also brings specialist expertise as an IRCA Certified ISO 9001:2015 Lead Auditor. With many years in the flooring industry, he is experienced in contract management, health and safety compliance, and operational improvement.

Charles plays a key role in managing tenders, delivering complex projects, and supporting our commitment to sustainable working practices, contributing to our recent recognition as CFJ Award winners for Sustainability and Overall Winners for our work at VIVA Torquay.

Meet Neil – Showroom Manager

Neil Gray leads our Newton Abbot showroom with a friendly, knowledgeable approach that reflects the high standards of Flooring Matters SW Ltd. Since joining us in 2024, he has been dedicated to helping customers find the right flooring solutions for their homes, whether it’s LVT, carpet, wood, or laminate.

With years of experience in flooring sales and customer service, Neil offers expert guidance both in our showroom and during home visits, where he provides tailored advice based on your space, style, and practical needs.

Neil takes the time to understand each customer’s lifestyle, preferences, and budget, making the flooring selection process smooth and enjoyable. His attention to detail and product knowledge ensures outstanding results every time.

As part of a trusted team and proud Which? Trusted Traders, Neil is committed to delivering honest, professional support from your first enquiry to the final fitting, ensuring a seamless experience you can rely on.

Work Hard, Laugh Harder: Our Team in Action

Our team values professional development and camaraderie, enjoying regular training, social events, and team-building experiences. Last year, we celebrated with a Team-Building Day at the Devon Activity Centre, where we bonded over exciting karting races, sharpened our Segway skills, and tackled a challenging Minefield course. The day was filled with laughter, team spirit, and a few surprises, bringing us closer together and reinforcing our shared dedication to Flooring Matters SW Ltd!

Supporting Our Community

At Flooring Matters SW Ltd, we believe in making a positive impact beyond our workspaces. We’re proud to support local causes and give back where it matters most. One of our ongoing partnerships is with the RSPCA, where we’ve contributed carpet offcuts for animal bedding and their vans and are planning volunteer days for our team to lend a hand at the centre.

We’re always looking for new ways to get involved with local initiatives and are committed to building a business that cares about its community as much as its customers.

A key part of this is making sure that usable materials don’t go to waste. As proud members of the UK Sustainable Flooring Association (UKSFA), we’re passionate about giving flooring a second life.

In one recent collaboration, we worked with Bespa, Gravita, and FIR Construction to repurpose high-quality carpet tiles that were no longer needed. Through FIR’s connection with the charity Wellbeing in Action, these tiles are now being reused in a new community building in Newton Abbot, helping both people and planet.

Whether it’s through material reuse, fundraising, or hands-on volunteering, we’re proud to play our part. And we’re always happy to hear from charities and community groups who might be able to make use of carpet or flooring materials, so if you know of a worthy cause, please get in touch!

Projects like this reflect our belief that responsible flooring isn’t just about how a space looks on day one, but how it performs over time and how thoughtfully materials are used. By supporting local organisations such as Citizens Advice Torbay, we’re able to combine craftsmanship, sustainability and social responsibility in a way that delivers lasting value to the community.

Developing Future Talent

We’re committed to developing talent from the ground up. So far, we’ve supported and trained four apprentices, with more currently progressing through our team. Apprenticeships are a core part of our long-term vision, helping to build a strong, capable workforce for the future.

We’re also passionate about giving young people a meaningful introduction to the industry. In recent years, we’ve welcomed several school students for week-long work experience placements, giving them a hands-on look at life in the flooring trade and a valuable start to their careers.

Training doesn’t stop there, we invest in continuous professional development for our whole team. In 2024, Andy, Charles, and Maisie all successfully completed their NVQ Level 3 in Contracting Operations, earning their CSCS Gold Cards in recognition of their advanced knowledge and professionalism. In 2026, Fiona, our Office Manager, gained her IOSH qualification, supporting our strong health and safety culture. This ensures our systems, processes and day-to-day operations meet recognised industry standards, giving our customers added peace of mind.

By staying ahead of the curve with up-to-date training in flooring techniques, materials, and industry best practices, we ensure every member of our team is confident, capable, and ready to deliver the highest standards of work on every project.

This recognition is a testament to our commitment to delivering exceptional service, quality workmanship, and the utmost professionalism to all our customers.