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Have a difficult floor that needs stripping, grinding or preparing? Send us some photos, drawings or project details and we’ll be happy to take a look.

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Floor Grinding & Surface Preparation

Mechanical Surface Preparation & Substrate Profiling Across Devon, Cornwall & Somerset

Flooring Matters now offers a full floor preparation service, backed by a new range of professional floor grinders, mechanical stripping machines and high-powered dust extraction equipment.

It’s a capability most flooring companies simply don’t have. Where a smaller contractor might have to turn a difficult substrate away, or bring in a specialist and manage the handover themselves, we can take it on directly, in-house, alongside our own installation work or as a completely standalone job.

That makes us a useful partner for other flooring contractors, main contractors, builders and developers who need a substrate properly prepared but don’t want the cost or hassle of investing in this kind of equipment themselves. Send the job our way and we’ll leave the floor ready for you or your own team to take over.

We cover Devon, Cornwall, Somerset and beyond, on everything from schools and healthcare settings to commercial units and large construction sites, as well as domestic work.

Floor preparation equipment used by Flooring Matters Devon

Coatings and Contaminant Removal: What We Strip and Prepare

Our equipment handles some of the most difficult substrates around, including:

  • Old and stubborn floorcoverings
  • Carpet, vinyl, LVT and tiles
  • Old smoothing compound and latex
  • Adhesive and glue residues
  • Bitumen and old flooring residues
  • Paint and floor coatings
  • Anhydrite laitance
  • Surface contamination
  • Uneven or poorly prepared concrete and screeds
Floor Grinding and sub floor preparation - poor subfloor

Our Mechanical Surface Preparation & Substrate Profiling Process

Where there’s heavy removal to do, our mechanical stripping equipment clears it first. Our grinding equipment then prepares and profiles the substrate, so it’s ready for the next stage of works. Industrial dust extraction runs throughout the process, keeping airborne dust under control and the working environment as clean as practicable.

We can also come in at an early stage of the project and remove the laitance from pumped anhydrite (calcium sulphate) and cementitious screeds, which assists with the drying process.

Floor Grinding Equipment used by Flooring Matters
Concrete Laitance removal by Flooring Matters Devon
Concrete Laitance removal by Flooring Matters Devon

Standalone Preparation Services for Contractors, Builders & Developers

This service isn’t limited to Flooring Matters’ own flooring projects. We provide standalone preparation services for main contractors, flooring contractors, builders, developers, facilities teams and private clients, leaving the substrate properly prepared and ready for whatever comes next, whether that’s a new floorcovering, a coating, a screed or another finish entirely.

If you’re a flooring contractor without this equipment on your own books, we can work as your preparation partner rather than a competitor. We come in, deal with the difficult substrate, and hand back a floor that’s ready for your installation, on your timeline.

Areas We Cover for Floor Grinding and Surface Preparation

  • Domestic & residential
  • Commercial & construction
  • Based in Devon
  • Covering Devon, Cornwall, Somerset and beyond

Let’s Talk About Your Project

Have a difficult floor that needs stripping, grinding or preparing? Send us some photos, drawings or project details and we’ll be happy to take a look.

Get in Touch

FREQUENTLY ASKED QUESTIONS

What is mechanical surface preparation?

Mechanical surface preparation uses powered equipment, such as grinders and mechanical strippers, to remove old floorcoverings, coatings, residues and contamination from a floor. It’s a faster, more thorough alternative to hand-scraping, and it leaves a substrate that’s properly ready for what comes next.

What is substrate profiling?

Substrate profiling is the process of grinding a concrete or screed surface to create the right texture and key for a new floorcovering, coating or screed to bond to. A poorly profiled substrate can lead to adhesive failure or an uneven finish, so it’s a step worth getting right.

Can you remove old coatings and contamination as well as floorcoverings?

Yes. Alongside carpet, vinyl, LVT and tiles, our equipment handles coatings and contaminant removal too, including old paint, floor coatings, bitumen, adhesive residues, anhydrite (calcium sulphate) and cementitious screed laitance, and general surface contamination.

Do I need to be having new flooring fitted by you to use this service?

No. We offer standalone preparation services for anyone who needs a floor properly prepared, whether or not we’re installing the new floorcovering. We regularly work for main contractors, builders, developers, facilities teams and other flooring contractors who need the substrate ready for someone else to finish.

We’re a flooring contractor without this equipment. Can we bring you in on a job?

Yes, this is exactly the kind of work we’re set up for. Rather than turning down a job with a difficult substrate, or buying equipment you’ll rarely use, you can bring us in to handle the preparation while you focus on the installation. We work around your programme and hand the floor back ready to go.

How much dust does the process create?

We use industrial dust extraction throughout every job, which keeps airborne dust under control and the working environment as clean as practicable. This matters particularly in occupied buildings, schools and healthcare settings.

What size of job can you take on?

Anything from a single domestic room to thousands of square metres on a major construction project. Get in touch with photos, drawings or project details and we’ll advise on the best approach.

Which areas do you cover?

We’re based in Devon and cover Devon, Cornwall, Somerset and beyond for floor grinding and surface preparation work.

4.9
Based on 57 reviews
Lisa W. profile picture
Lisa W.
2 months ago
Great service , communication and installation. Very happy with our kitchen floor.
Samara B. profile picture
Samara B.
3 months ago
Flooring matters and the whole team have been brilliant. From the moment myself & husband walked into the shop to pick the flooring out with Neil to when the guys came and did all prep work and laid the flooring has been excellent. The guys who did the flooring were absolutely brilliant! They took their time and prepped the flooring amazingly and didn’t realise the amount of prep work there was to do but wow the outcome is beautiful! It’s changed the whole downstairs of my home. Also my puppy and 4 year old kept annoying the guys but they didn’t seem to mind and loved having the attention 🤣
Chris G. profile picture
Chris G.
3 months ago
Had the herringbone tiles fitted in our lounge last year and returned again recently to have our bedroom done the same. Neil and the boys have done a fabulous job as usual and we are not disappointed. We would recommend Flooring Matters to anyone as they are fast, friendly and efficient and clean.
We needed flooring for our new property & had been messed around by another company. We searched on Trust Pilot and Flooring Matters of Heathfield, Newton Abbot came up as being good. We went to visit their easily accessible shop at Heathfield where Neil talked us through the different vinyls & then visited our property within three days to measure it up. Their price was very competitive & they booked us in for the floor to be laid within three weeks. Iain, who laid the floor, was easy to get on with & a quick worker. Flooring Matters made the whole experience so easy and we would recommend them to anyone who wants new flooring,
Robin G. profile picture
Robin G.
5 months ago
Very prompt response to my enquiry leading to a personal visit by a Director to view my project which was non-industrial. I was impressed by Andy's interest in my small project to clad the internal walls of my garage with Altro. I had had previous experience of Altro when involved in projects in the pharmaceutical industry, and felt it would be ideal to present a bright, clean, easily maintained wall surface to convert my single garage into a smart, neat, attractive restoration studio and workshop. The final result from Andy's team was outstanding and has more than met my expectations. The installers were polite and experienced and tackled the occasional difficulty such as my domestic power supply being underpowered for their forming machine. This was effectively dealt with in a friendly and positive manner and was successful. Thank you team. When I finally have other trades complete the works, I will happily supply photographs of the finished work.
Helen T. profile picture
Helen T.
7 months ago
Very professional from start to finish. Easy and very helpful with knowledge to get the correct covering for area, (high footfall). All in all an excellent service throughout ordering to fitting.
Ringmore D. profile picture
Ringmore D.
7 months ago
We've used Flooring Matters on a variety of projects over the last few years and we've always been delighted with the results. Whether it's commercial or residential... carpet, vinyl, timber or floor sanding... the workmanship and collaboration is always excellent. Charles and the team excel with their technical product knowledge and their approach to floor preparation, which really sets them apart! We'd have no hesitation in recommending them to others.
Ronnie K. profile picture
Ronnie K.
7 months ago
The work was carried by very helpful employees, and kept me up to date on the course they would take each day. They did an excellent job and would have no hesitation in using Flooring Matters again. I have had many complements from my friends when they saw my new floor
Joanna M. profile picture
Joanna M.
7 months ago
Negotiated a great deal with my team fitting the floors. Our entire bungalow now has this gorgeous flooring. We have a few rugs but mostly just like to see the grain effect. It's been great with the animals too. Neil also gave me advice on what glue and trowels to use. Excellent customer service despite knowing he wasn't going to fit.
Peter T. profile picture
Peter T.
8 months ago
Had bedroom, landing, stairs, lounge and dining room carpets replaced, and a new lvt floor in the hallway. Stu and Ellis did a fantastic job and I would definitely recommend Flooring Matters to anyone.
Matt C. profile picture
Matt C.
10 months ago
I’m over the moon with my new LVT flooring and carpet from Flooring matters !!! From start to finish they were incredible and kept me informed every step of the way! The lads who installed the flooring were professional, efficient and took care with everything the did! Worth every penny. When I need more flooring in the future I’ll be using this company! Thanks guys 👌🏽
Richard C. profile picture
Richard C.
10 months ago
Stick down flooring in our new extention. Fantastic service, 5 stars for the fitter great work ethic and attention to detail. Would highly recommend this company for your flooring needs.
Fiona P. profile picture
Fiona P.
1 year ago
Citizens Advice Torbay (CAT) is a local independent charity. We celebrate 85 years of serving our community this year and we decided to mark this anniversary by refurbishing our very tired premises in Paignton. Flooring Matters responded to our plea for help and provided new floor covering throughout our offices. It has given our Citizens Advice Centre a new lease of life and the different colours and patterns used in each room are fresh and vibrant. Led by Maisie Williams, Social Housing Project Manager and her team the work was wholly completed with commercial off cuts and unused flooring tiles. Not only does this contribute to their sustainability objectives but delivers a community project that will change the working experience for our volunteers and provide a warm welcome for our clients. Thank you Flooring Matters.
Keith B. profile picture
Keith B.
1 year ago
We recently had Flooring Matters lay new ULT flooring for us following the removal of some internal walls in our house. From start to finish the responsiveness, attention to detail and the level of professionalism was exceptional. Our job was a bit difficult requiring a "matching up" of the new flooring and an existing carpet. The installers Sturt & Tory were incredible reflecting those same attributes as Flooring Matters. We did a competitive tendering process and although Flooring Matters were more expensive it was well worth paying that little bit extra to get the outcome we have. We have absolutely no hesitation in recommending Flooring Matters if you have a ULT flooring requirement.
Lisa W. profile picture
Lisa W.
2 months ago
Great service , communication and installation. Very happy with our kitchen floor.
Samara B. profile picture
Samara B.
3 months ago
Flooring matters and the whole team have been brilliant. From the moment myself & husband walked into the shop to pick the flooring out with Neil to when the guys came and did all prep work and laid the flooring has been excellent. The guys who did the flooring were absolutely brilliant! They took their time and prepped the flooring amazingly and didn’t realise the amount of prep work there was to do but wow the outcome is beautiful! It’s changed the whole downstairs of my home. Also my puppy and 4 year old kept annoying the guys but they didn’t seem to mind and loved having the attention 🤣
Chris G. profile picture
Chris G.
3 months ago
Had the herringbone tiles fitted in our lounge last year and returned again recently to have our bedroom done the same. Neil and the boys have done a fabulous job as usual and we are not disappointed. We would recommend Flooring Matters to anyone as they are fast, friendly and efficient and clean.
We needed flooring for our new property & had been messed around by another company. We searched on Trust Pilot and Flooring Matters of Heathfield, Newton Abbot came up as being good. We went to visit their easily accessible shop at Heathfield where Neil talked us through the different vinyls & then visited our property within three days to measure it up. Their price was very competitive & they booked us in for the floor to be laid within three weeks. Iain, who laid the floor, was easy to get on with & a quick worker. Flooring Matters made the whole experience so easy and we would recommend them to anyone who wants new flooring,
Robin G. profile picture
Robin G.
5 months ago
Very prompt response to my enquiry leading to a personal visit by a Director to view my project which was non-industrial. I was impressed by Andy's interest in my small project to clad the internal walls of my garage with Altro. I had had previous experience of Altro when involved in projects in the pharmaceutical industry, and felt it would be ideal to present a bright, clean, easily maintained wall surface to convert my single garage into a smart, neat, attractive restoration studio and workshop. The final result from Andy's team was outstanding and has more than met my expectations. The installers were polite and experienced and tackled the occasional difficulty such as my domestic power supply being underpowered for their forming machine. This was effectively dealt with in a friendly and positive manner and was successful. Thank you team. When I finally have other trades complete the works, I will happily supply photographs of the finished work.
Helen T. profile picture
Helen T.
7 months ago
Very professional from start to finish. Easy and very helpful with knowledge to get the correct covering for area, (high footfall). All in all an excellent service throughout ordering to fitting.
Ringmore D. profile picture
Ringmore D.
7 months ago
We've used Flooring Matters on a variety of projects over the last few years and we've always been delighted with the results. Whether it's commercial or residential... carpet, vinyl, timber or floor sanding... the workmanship and collaboration is always excellent. Charles and the team excel with their technical product knowledge and their approach to floor preparation, which really sets them apart! We'd have no hesitation in recommending them to others.
Ronnie K. profile picture
Ronnie K.
7 months ago
The work was carried by very helpful employees, and kept me up to date on the course they would take each day. They did an excellent job and would have no hesitation in using Flooring Matters again. I have had many complements from my friends when they saw my new floor
Joanna M. profile picture
Joanna M.
7 months ago
Negotiated a great deal with my team fitting the floors. Our entire bungalow now has this gorgeous flooring. We have a few rugs but mostly just like to see the grain effect. It's been great with the animals too. Neil also gave me advice on what glue and trowels to use. Excellent customer service despite knowing he wasn't going to fit.
Peter T. profile picture
Peter T.
8 months ago
Had bedroom, landing, stairs, lounge and dining room carpets replaced, and a new lvt floor in the hallway. Stu and Ellis did a fantastic job and I would definitely recommend Flooring Matters to anyone.
Matt C. profile picture
Matt C.
10 months ago
I’m over the moon with my new LVT flooring and carpet from Flooring matters !!! From start to finish they were incredible and kept me informed every step of the way! The lads who installed the flooring were professional, efficient and took care with everything the did! Worth every penny. When I need more flooring in the future I’ll be using this company! Thanks guys 👌🏽
Richard C. profile picture
Richard C.
10 months ago
Stick down flooring in our new extention. Fantastic service, 5 stars for the fitter great work ethic and attention to detail. Would highly recommend this company for your flooring needs.
Fiona P. profile picture
Fiona P.
1 year ago
Citizens Advice Torbay (CAT) is a local independent charity. We celebrate 85 years of serving our community this year and we decided to mark this anniversary by refurbishing our very tired premises in Paignton. Flooring Matters responded to our plea for help and provided new floor covering throughout our offices. It has given our Citizens Advice Centre a new lease of life and the different colours and patterns used in each room are fresh and vibrant. Led by Maisie Williams, Social Housing Project Manager and her team the work was wholly completed with commercial off cuts and unused flooring tiles. Not only does this contribute to their sustainability objectives but delivers a community project that will change the working experience for our volunteers and provide a warm welcome for our clients. Thank you Flooring Matters.
Keith B. profile picture
Keith B.
1 year ago
We recently had Flooring Matters lay new ULT flooring for us following the removal of some internal walls in our house. From start to finish the responsiveness, attention to detail and the level of professionalism was exceptional. Our job was a bit difficult requiring a "matching up" of the new flooring and an existing carpet. The installers Sturt & Tory were incredible reflecting those same attributes as Flooring Matters. We did a competitive tendering process and although Flooring Matters were more expensive it was well worth paying that little bit extra to get the outcome we have. We have absolutely no hesitation in recommending Flooring Matters if you have a ULT flooring requirement.

Let’s Talk About Your Project

From offices and healthcare to hospitality and education, our experienced team is here to help deliver commercial flooring solutions tailored to your project requirements.
Get in Touch

Flooring Matters SW Ltd are Constructionline Gold Members

Trusted Excellence with Constructionline Gold Accreditation

Discover why Flooring Matters SW Ltd is a trusted name in the industry. As a Constructionline Gold-accredited flooring contractor, we uphold the highest standards of quality, safety, and sustainability in every project. Learn more about our commitment to excellence here.

Which trusted Trader - Newton Abbot Flooring
Flooring Matters Achieves ISO Certification

We’re Now ISO Certified Flooring Contractors

Flooring Matters SW Ltd Achieves ISO 9001 and ISO 14001 Certification

We’re proud to share some exciting news: Flooring Matters SW Ltd has officially achieved ISO 9001:2015 and ISO 14001:2015 certification, covering the supply and installation of flooring and hygienic wall panelling across the commercial and residential sectors.